There are two types of whistleblowing. One is the disclosure made under the relevant law.

The other is the extended version under our policy.   Either way all disclosures mentioned in our policy are protected under our policy

The service provider has taken a number of measures to protect your anonymity. These steps are for your benefit. While you are entitled to disclose your identity, this will only occur with your express consent.

 By choosing this process of anonymity, means that you will be given disclosure specific login details.  You will need to retain this information to provide additional information about your disclosure or to obtain updates.

How do I make a report ?

To make an “Online” report please click on the ‘Make a Report’ button.

You will be redirected to a new page where you need to enter:

‘LUTHERANSERVICES’  for the “Unique Key”; and

‘LUTHERANSERVICES2025‘ for the “Client Reference Number”.

What happens when I lodge a report?

When you lodge a report, you will be provided with your own unique number which will be up to 20 characters long. Please keep a record of the unique number. It will be important if you wish to resume a report, upload more information for your disclosure or monitor progress of your disclosure.

How anonymous is my report?

You will be asked to report the wrongdoing on an electronic form which is entirely between you and WBS. Your identity, information and privacy will be protected by secure 256-bit encryption and you will be able to upload documentation and/or other evidence that you may have to support your information.

Please bear in mind that the information you disclose may mean that:

• You can be identified – please ensure that the information is focused on what happened and not necessarily how it was observed
• You might disclose your identity (through position/title/role or the connection with the people with whom you have a concern)

How do I make a report ?

To make an “Online” report please click on the ‘Make a Report’ button.

You will be redirected to a new page where you need to enter:

‘LUTHERAN’  for the “Unique Key”; and

‘LUTHERANSERVICES2025‘ for the “Client Reference Number”.

What happens when I lodge a report?

When you lodge a report, you will be provided with your own unique number which will be up to 20 characters long. Please keep a record of the unique number. It will be important if you wish to resume a report, upload more information for your disclosure or monitor progress of your disclosure.

How anonymous is my report?

You will be asked to report the wrongdoing on an electronic form which is entirely between you and WBS. Your identity, information and privacy will be protected by secure 256-bit encryption and you will be able to upload documentation and/or other evidence that you may have to support your information.

Please bear in mind that the information you disclose may mean that:

• You can be identified – please ensure that the information is focused on what happened and not necessarily how it was observed
• You might disclose your identity (through position/title/role or the connection with the people with whom you have a concern)

How do I make a Phone Report?

To make an “Phone ” report please call the following numbers:

Australia: 1300 687 927 –   24 Hours  / 7 Days per week 

You will be asked to supply the same information to validate your report. When asked for the “Unique Key” please state ‘LUTHERAN ’ to the support person. The support person will then ask you for your “Client Reference Number” that is “LUTHERANSERVICES2025“.

What happens when I lodge a report?

When you lodge a report, you will be provided with your own unique number which will be up to 20 characters long. Please keep a record of the unique number. It will be important if you wish to resume a report, upload more information for your disclosure or monitor progress of your disclosure.

How anonymous is my report?

You will be asked to report the wrongdoing verbally which is entirely between you and WBS. Your identity, information and privacy will be protected.

Please bear in mind that the information you disclose may mean that:

• You can be identified – please ensure that the information is focused on what happened and not necessarily how it was observed
• You might disclose your identity (through position/title/role or the connection with the people with whom you have a concern)

Anyone making a disclosure must:

• act in ‘good faith’
• have reasonable grounds for believing the information disclosed indicates a wrongdoing

If your disclosure is not made in good faith or is found to be vexacious, malicious, deliberately misleading or frivolous, you may be prosecuted under the Whistle Blowing Protection Authority and Acts and you may be subject to disciplinary action including dismissal.

No action will be taken where the report was made in good faith, but no wrongdoing was identified.

Need more information?

• Read Whistleblower policy and related policies
• Visit WBS FAQ Page

Once you make a disclosure to WBS, we will analyse the information provided to assess if additional information is required.  Once all relevant information has been obtained the organisation will receive the assessment, including  potential course(s) of action within one business day.

Only an authorised organisational person can investigate the assessment provided by WBS. All disclosures will be the subject of a thorough investigation with the objective of locating all relevant evidence to understand the nature of the issue.  Based on the investigation the organisation will determine if there is enough information to take the matter further or to close the matter.

Progress will be posted to the Whistleblower Portal

You can also provide update through the Whistleblower Portal

To protect your identity/anonymity and to retain the confidentiality of the disclosure you can:

• remain completely anonymous; or
• disclose your identity only to WBS and they will not disclose your identity to the organisation until they have your permission or until required by law; or
• disclose your identity to both WBS and to the organisation your request.

WBS ensures confidentiality through a combined set of strategies. These strategies can only be compromised by your actions, including:

• talking to people about your proposed or actual disclosure
• allowing people to access your disclosure using your unique access code
• gathering information from your network (using work items, PC, Laptop, Phone) that specifically or generally relates to your disclosure
• making inquiries from your network (using work items, PC, Laptop, Phone) that specifically or generally relates to your disclosure
• requiring WBS to communicate with you on a specific disclosure using phone calls, email and fax, whether work assets or your personal assets