Our Whistleblower Case Management System is a globally accredited software solution crafted to optimize the management and tracking of whistleblower cases within organizations. This centralized and secure platform enables employees and individuals to report any workplace concerns, misconduct, or illegal activities confidentially. The system supports a variety of reporting methods, including web forms, email, phone calls, and anonymous options, ensuring accessibility and privacy. Moreover, it facilitates efficient case tracking by assigning unique case numbers, recording timestamps, and maintaining a comprehensive audit trail throughout the investigation process.

The system is designed to streamline the whistleblowing process from start to finish. It features secure document management, allowing only authorized users to manage sensitive information, and a workflow engine that automatically directs cases to the relevant personnel or departments for prompt resolution. Enhanced tools for collaboration and communication, such as secure messaging and task assignments, ensure that all stakeholders are well-coordinated. The platform also adheres to stringent legal and regulatory standards with advanced security measures like data encryption and access controls, safeguarding both data privacy and whistleblower anonymity. By integrating Confidential Reporting’s Whistleblower Case Management System, organizations can foster a culture of transparency and accountability, improve compliance, and enhance the overall effectiveness of their whistleblowing processes.

Our Whistleblower Case Management System is a globally recognized software platform tailored to enhance the management and tracking of whistleblower cases within any organization. This centralized, secure platform allows employees or individuals to report concerns, misconduct, or illegal activities they observe in the workplace. Featuring comprehensive case management support, Confidential Reporting services offer robust functionalities including secure and confidential channels for submitting reports. These channels accommodate various reporting methods such as web forms, email, phone calls, and even anonymous options.

The system expertly manages the complete lifecycle of a whistleblower case—from the initial report through to resolution. It assigns unique case numbers, logs timestamps, and maintains a detailed audit trail of all investigative actions. Additionally, the system includes secure document management for storing and handling sensitive information and evidence, while its workflow engine automates case assignment and routing to ensure timely responses. With capabilities for enhanced collaboration and communication among all stakeholders, and robust compliance with legal and regulatory requirements, our system not only protects the confidentiality and anonymity of whistleblowers but also empowers your organization to foster a culture of transparency and accountability, ultimately streamlining whistleblowing processes and ensuring effective case resolution.

• Australian, US and European Government Grade Servers, located in key secure locations.  Every client database is on a secure and encrypted database.
• All connections across Wi-Fi and the web are secure and encrypted between the person reporting to the global web portals.
• All people, phone numbers and web services portal are Australian owned and operated.  We do not use services from outside of Australia except for hosting with Amazon Secure .
• Any client reference material to be made available is stored in a secured area.  Access is granted under strict secure and agreed access protocols, without tracing of client employees that access this area.
• Each client has their own instance, there are no shared pathway or common access.  Accordingly, separation and integrity is ensured through “air gaps”, rather than through internal controls and protocols in those cases where the database resides on an office server.
• One client, one dedicated reporting support desk. We do not operate with one database, many clients.  Our 1800 number is for general IT enquires to help people to the self-service portal.   The self-service portal is the primary point of contact to ensure security, confidentiality and anonymity.
• All meta data is stripped from files provided. Where a documents provided needs to be included in a report, then any identifying data and metadata is removed.  If this not sufficient to protect security, confidentiality and anonymity, alternative measures are adopted.
• We provide a unique reference number that can be used access the particular request. The person concerned does not have to provide any identifying information or be the subject of communication initiated by WBS that connects them to a request.  Use of email or phone as a preferred a communication tool must be expressly agreed to and nominated by the person concerned.
• We have the Highest level of protection for people reporting and increased reporting levels.