All whistleblower reports are received and reviewed by WBS, an independent external provider, ensuring the process is fair, impartial and confidential. 

You can choose to remain anonymous, and your privacy will always be respected.

If you provide contact details, you’ll be kept informed throughout the process so you’re not left wondering what’s happening. After making a report, you can login to the Safe Portal to receive updates and access the message board.

An independent whistleblower service reflects Juniper’s ongoing commitment to a values-driven culture — one built on respect, courage and doing the right thing.

Who can make a whistle blower report?
This service is available to Juniper customers, their registered supporters or substitute decision
makers, family members, advocates, visitors, staff, volunteers, and contractors.

What is the Whistleblower service?

A Whistle Blower Service is an independent and confidential reporting channel. It is designed for disclosing:

• Physical, psychological or other abuse
• Accepting gifts or money from a customer without approval
• Illegal behaviour such as stealing, using or selling drugs, violence, or damaging property
• Dishonest handling of money, including fraud or misuse of funds
• Offering or accepting a bribe
• Financial irregularities
• Failure to comply or breach of legal or regulatory requirements
• Threatening someone who has made or plans to make a disclosure

If I have feedback but it doesn’t fit the above disclosures, where should I do?

There are many ways to share feedback at Juniper. We love hearing when things go well, and we’re here to work with you when they don’t. There are several ways you can share your feedback or make a complaint.

Speak to a Manager

When should I do this?
We encourage you to speak with a manager first. Many concerns can be resolved quickly and easily this way. We appreciate not all matters can be addressed this way. 

Contact Juniper

When should I do this?
If you’d prefer to speak with someone outside your area, or if your concern hasn’t been resolved.

Call: 1300 313 000

Form: Feedback form

Online:  www.juniper.org.au/enquiries/feedback  

External agencies and advocacy services

You can also raise your concerns with an external organisation or advocate.

Scan the QR code or visit www.juniper.org.au/enquiries/feedback  for details 

Will my report be confidential?

Reports can be made anonymously, if you choose. Your confidentiality will be protected and retaliation against anyone who raises a concern will not be tolerated.

How is confidentiality maintained?

To protect your identity/anonymity and to retain the confidentiality of the disclosure you can

• remain completely anonymous; or
• disclose your identity only to WBS and they will not disclose your identity to the organisation until they have your permission or until required by law; or
• disclose your identity to both WBS and to the organisation your request.

WBS ensures confidentiality through a combined set of strategies. These strategies can only be compromised by your actions, including:

• talking to people about your proposed or actual disclosure
• allowing people to access your disclosure using your unique access code
• gathering information from your network (using work items, PC, Laptop, Phone) that specifically or generally relates to your disclosure
• making inquiries from your network (using work items, PC, Laptop, Phone) that specifically or generally relates to your disclosure
• requiring WBS to communicate with you on a specific disclosure using phone calls, email and fax, whether work assets or your personal assets

Can I read this in my own language?

At the bottom right of the screen is a Translate Language Support option. Please click the orange Translate button to select the language you require.

How do I make and Online Report Disclosure?

To make an “Online” report please click on the ‘Make a Report’ button.

You will be redirected to a new page where you need to enter:

‘Juniper’  for the “Unique Key”; and

‘Juniper2025‘ for the “Client Reference Number”.

What happens when I lodge a report?

When you lodge a report, you will be provided with your own unique number which will be up to 20 characters long. Please keep a record of the unique number. It will be important if you wish to resume a report, upload more information for your disclosure or monitor progress of your disclosure.

How anonymous is my report?

You will be asked to report the wrongdoing on an electronic form which is entirely between you and WBS. Your identity, information and privacy will be protected by secure 256-bit encryption and you will be able to upload documentation and/or other evidence that you may have to support your information.

Please bear in mind that the information you disclose may mean that:

• You can be identified – please ensure that the information is focused on what happened and not necessarily how it was observed
• You might disclose your identity (through position/title/role or the connection with the people with whom you have a concern)

How do I make a Phone Report Disclosure?

To make an “Phone ” report please call the following numbers:

Australia: 1300 687 927 –   24 Hours  / 7 Days per week 

You will be asked to supply the same information to validate your report. When asked for the “Unique Key” please state ‘juniper’ to the support person. The support person will then ask you for your “Client Reference Number” that is “juniper2025“.

What happens when I lodge a report?

When you lodge a report, you will be provided with your own unique number which will be up to 20 characters long. Please keep a record of the unique number. It will be important if you wish to resume a report, upload more information for your disclosure or monitor progress of your disclosure.

How anonymous is my report?

You will be asked to report the wrongdoing verbally which is entirely between you and WBS. Your identity, information and privacy will be protected.

Please bear in mind that the information you disclose may mean that:

• You can be identified – please ensure that the information is focused on what happened and not necessarily how it was observed
• You might disclose your identity (through position/title/role or the connection with the people with whom you have a concern)

What are my obligations?

Anyone making a disclosure must:

• act in ‘good faith’
• have reasonable grounds for believing the information disclosed indicates a wrongdoing

If your disclosure is not made in good faith or is found to be vexacious, malicious, deliberately misleading or frivolous, you may be prosecuted under the Whistle Blowing Protection Authority and Acts and you may be subject to disciplinary action including dismissal.

No action will be taken where the report was made in good faith, but no wrongdoing was identified.

Need more information?

• Read Whistleblower policy and related policies
• Visit WBS FAQ Page

What happens after the disclosure is lodged? 

Once you make a disclosure to WBS, we will analyse the information provided to assess if additional information is required.  Once all relevant information has been obtained the organisation will receive the assessment, including  potential course(s) of action within one business day.

Only an authorised organisational person can investigate the assessment provided by WBS. All disclosures will be the subject of a thorough investigation with the objective of locating all relevant evidence to understand the nature of the issue.  Based on the investigation the organisation will determine if there is enough information to take the matter further or to close the matter.

Progress will be posted to the Whistleblower Portal

You can also provide update through the Whistleblower Portal